Welcome to our general terms and conditions page. In case of any questions, please
read carefully below before contacting us directly.
There is only one email address adjusted for issues concerning these terms and
conditions and that is records@zephyrusrecords.be.
When we refer to ‘the website’ we mean the website https://zephyrusrecords.be/
If we refer to ‘you’, we mean you as a user of our website, owner of an account on our
website or buyer of goods through our website.
This website is powered by Zephyrus Music vzw, further referred to as ‘Zephyrus
Records’ whose registered office is at: Visserij 12, 9000 Gent, Belgium, company and
tax number: BE0839316254


You agree to be bound by these terms and conditions when making a purchase from
us. E-validation of your order means you accept these terms and conditions.
These terms and conditions, together with the current website prices, delivery details
and Zephyrus Records contact details, set out the whole of our agreement relating to the
supply of the goods to you by Zephyrus Records. These terms and conditions cannot be
varied except in writing signed by a director of Zephyrus Records. In particular nothing
said by any sales person on behalf of Zephyrus Records or their affiliates,
representatives, or any other person or company, should be understood as a variation of
these terms and conditions or as an authorised representation about the nature or
quality of any goods offered for sale by Zephyrus Records. Zephyrus Records shall have
no liability for any such representation being untrue or misleading.

Your warrants

You warrant that:
• The personal information that you are required to provide in order to use the website is
true and accurate
• You will notify us immediately of any changes to such personal information. Contact
details can be found at the end of these terms and conditions
• You agree not to impersonate any other person or entity or to use a false name or a
name you are not authorised to use

We may amend these terms and conditions from time to time. Every time you wish to
order goods from us, please check these terms and conditions to ensure you understand
the terms which will apply at that time. Your continued use after any updates have been
made, constitutes your acceptance of such updates. If you do not wish to be bound by
these terms then you may not use or access our website or place orders with us.

We reserve the right to modify, or withdraw, temporarily or permanently, the website (or
any part thereof) without notice to you and you confirm that we shall not be liable to you
or any third party for any modification to or withdrawal of the website.

Eligibility to use the website
Zephyrus Records does not knowingly collect or solicit personal information from anyone
under the age of 13 or knowingly allow such persons to register. If you are under 13,
please do not attempt to register on the website or send any information about yourself
to Zephyrus Records. If we believe or determine that you are under 13, we will terminate
your right to access any part of the website that requires registration. If you wish to order
goods, and this includes content which may only be purchased by persons of a certain
age, you may be asked when placing your order to declare that you are of the
appropriate legal age to receive the goods. If we discover that you are not legally entitled
to order certain goods, we reserve the right to terminate all account facilities
immediately, without notice, and we will not be obliged to complete the order.

Zephyrus Records website is SSL-encrypted, which guarantees the highest protection
for your data. The webshop uses electronic payment system Mollie for quick and
secured online payments. We accept paying methods such as most credit cards,
Bancontact and Paypal and also various Belgian bank applications.


Once your order request has been submitted you will receive an e-mail confirming that
your order is being processed.
This will be followed by another e-mail once your order has been completed. This means
your order has been shipped. This e-mail also contains an annex of a package slip. Note
that the package slip is not an invoice.

Our available product range is updated at all times and prices are valid as long as they
are visible on the site and in stock. This is why we provide indications on the availability
of products when you make an order. Errors or modifications may occasionally occur in
exceptional circumstances.
No orders will be dispatched over weekends or public holidays.

Cancellation of order
When placing an order it is binding and it can not be undone. However, if you wish to
cancel or change your order we recommend you to contact us by e-mail and we will see
what we can do. But understand there is no guarantee of any kind that we can cancel or
change the order.

Zephyrus Records has the right to cancel or refuse any order from a customer if there is
a doubt of liability, corruption, fraude, danger, … (this list is not extensive), or if there is a
dispute regarding the payment of a previous order.

Purchase acceptance and the completion of the contract between you and us will take
place on the dispatch of the products purchased, unless we have notified you that we do
not accept your purchase or you have cancelled it in accordance with the instructions
below. If there are any problems with your purchase, you will be contacted by us.


All prices displayed on our website are VAT included. The prices displayed on the
website do not include the shipping cost. For a detailed overview of the shipping costs
please look here https://zephyrusrecords.be/shipping-and-returns. Zephyrus Records
counts 1 euro on every order as a fixed price for handling and transaction costs. The
prices displayed on the website are for online purchases and promotions only and are
not transferable to sales through other channels.

Zephyrus Records is entitled to withdraw from any contract in the case of obvious errors
or inaccuracies regarding the goods appearing on the website. If an error or inaccuracy
is discovered with regard to the advertised price of the goods that you have ordered, we
will contact you as soon as possible by email. This will be to inform you of the correct
price of the goods, and to ask you if you wish to continue with the order at the amended
price, or to cancel the order altogether.

Taxes, exchange rates or charges
Customers ordering for delivery outside of Belgium and Europe will be responsible for
payment of any local taxes where applicable. Zephyrus Records is not responsible for
any other importation taxes, sales taxes, currency exchange rates or charges that may
be levied at the delivery destination.

If you want an invoice of your order please notify us by sending an e-mail containing the
following info: customer order number, first name, last name, official company name,
official company address, postal code, location, country and company number and if
applicable VAT-number.



We will treat your personal information as confidential, although we reserve the right to
disclose information in certain circumstances. We will keep your personal information
secured and we will fully comply with the General Data Protection Regulation (GDPR).
When you shop on the website, we will ask you to input, and we will collect, personal
details from you such as your name, e-mail address, billing address and telephone
number if given. We may also collect other information about you (for example, the URL
you came from, the IP address of your computer, your browser type, the country and
area code from which your computer is calling, the pages of our website which were
viewed during your visit, and any search terms that you entered on the website). Such
information is referred to collectively as "User Information".
We will use your information only for the following purposes:
• Processing your orders
• For statistical purposes to improve the website and its service to you
• To provide website content and advertisements to you
• To administer the website
• To notify you of products that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes and
you confirm that you do not and will not consider any of the above as being a breach of
any of your rights under the General Data Protection Regulation (GDPR).
Your personal details may be disclosed to reputable third parties whose involvement is
necessary to process your purchase.


Some of the features on the website will require you to register with Zephyrus Records
and choose a contact email address, select an appropriate password and screen name.

We may refuse to register and may cancel a registration at any time. You are solely
responsible for maintaining the confidentiality of your account and password, and you
agree to accept responsibility for all activities that occur under your account or
password. You must immediately notify Zephyrus Records of any security breach (e.g.,
unauthorised use of Your account). You should keep your password safe and not
disclose it to anyone.
When registering, you will also be signing up to receive news and offers from Zephyrus
Records and subsidiary companies in the form of e-mail and mobile marketing. There
are options to unsubscribe to this service at any time from within said e-mail or mobile
You may terminate your account registration by e-mailing us with a request to do so, on
the proviso that you have not purchased a product or package through the website that
extends beyond the date of such termination.

To provide increased value, we may provide links to third party websites or resources for
you to access at your sole discretion. You agree that we are not responsible for the
availability of such external sites, and do not review or endorse and are not responsible
or liable, directly or indirectly, for (i) the privacy practices of such websites or resources,
(ii) the advertising or content of such websites or resources, (iii) any products, goods or
other materials or services available from such websites or resources or (iv) for any
damage, loss or offence caused or alleged to be caused by, or in connection with, the
use of or reliance on any advertising, content, products, goods or other materials or
services available on such websites or resources.

Whilst we will use reasonable endeavours to verify the accuracy of any information we
place on the website or give you in person or over the telephone, we make no
warranties, whether expressed or implied, in relation to the accuracy of that information.
The website is provided on an "as is" and "as available" basis and we make no
warranties of any kind, whether express or implied, in relation to the website, or any
transaction that may be conducted on or through the website including but not limited to,
implied warranties of non-infringement, compatibility, security, accuracy, conditions of
completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be
uninterrupted, timely or error-free, that defects will be corrected, or that the site or the
server that makes it available are free of viruses or bugs or represent the full
functionality, accuracy, reliability of the Website. We will not be responsible or liable to
you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties
of any kind, whether express or implied, in relation to the products. This does not affect
your statutory rights as a consumer, nor your contract cancellation rights, as described
in these terms and conditions.
We will not be liable in contract or tort (including, without limitation, negligence) or as a
result of pre-contractual or other representations (other than fraudulent

misrepresentations) or otherwise out of or in connection with these terms and conditions
• Any economic losses (including, without limitation, loss of revenues, profits, contracts,
business or anticipated savings)
• Any loss of goodwill or reputation
• Any special or indirect losses
• suffered or incurred out of or in connection with the provisions of any matter under
these terms and conditions.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach
of any provision.

We control and operate the website from our office in Ghent, Belgium. Accordingly the
laws of Belgium government these terms and conditions and any claims relating to,
including the use of, this website and the materials contained therein. If you choose to
access our website from outside Belgium you do so on your own initiative and you
hereby agree that in the event of a dispute between ourselves and you the laws of
Belgium will apply at all times and that a legal dispute falls under the jurisdiction of the
courts of Ghent, Belgium.