SHIPPING AND RETURNS

Delivery

Shipping wil only be done after reception of payment. All orders are delivered through Bpost (Belgian National Postal Service). Vinyl records and books are packed carefully and shipped in cardboard shipping boxes. CD’s are posted in bubble wrap packaging.
The arrival of your package depends on the country zone you live in. National deliveries can take from 1 to 3 days while the rest of the world can take up to 14 days and more. We put everything into work to process your order as quickly as possible. Please take in account that these timings imply business days and do not include weekend delivery. In any case, delivery dates are estimates only and time shall not be of the essence.

Prices

Shipping prices depend on the zone of destination of the order. 

Returns
Zephyrus Records accepts returns only after authorisations and only in case of manufacturing defect, or wrongly delivered goods. Please contact us by email within 72 hours after delivery and send us photo’s, audio-recordings, anything that can proof the defect, damage or wrongly delivered goods.

Zephyrus Records reserve the right to inspect the proof. In case the defect, damage or wrongly delivered good(s) is confirmed, Zephyrus Records will refund the total cost of shipping and goods related to the specific order. We might also ask to return the goods. In this case Zephyrus Records will also refund shipping costs related to the return.

Please contact us on records@zephyrusrecords.be before sending any returns back to us.

– All orders are delivered through Bpost (Belgian National Postal Servce). Records are packed carefully and shipped in cardboard shipping boxes. CD’s are posted bubble wrap packaging.

– We count 1 euro for packaging, handling and transaction costs on every order